Holiday Inn Express Hartford South - Rocky Hill

The confort and clean.

none

Room smelled like cigarette smoke, and the toilet over flowed and filled the room with water we were moved to another room and we were promised we would be 100% refunded

Proximity to highway and meeting location

Requested a room away from the elevator. My room was right next to the ice machine and the elevator. Facility could use some sprucing up. Carpets in the hallways look tired.

Breakfast was good overall cleanliness of the room was good and the bed linen was very comfortable

The odor in the bathroom was strong smelled like old urine, the pool had a lot of leaves in it and the staff witnessed it but made no attempt to skim the pool. The clerk made errors in the billing process of the room

Our stay at this hotel was awesome. The staff was exceptionally friendly. Everthing always smelled so fresh and clean. The beds were beyond comfortable. Breakfast was really good too.

There is not a single aspect of our stay that I found flaw with.

The reception staff were first class upon our arrival and during our stay. They were very sensitive for the reason of our stay and did all they could to help and reassure us . Thank you to all of you. My son used the gym every evening and said it was kitted out very well and the pool area was very clean.The local area has good restaurants and shops.We look forward to using the Hampton inn again during the next 4 years when we visit my son and when he graduates in 4 years time.

coming home

People were really friendly. Don't get that in ny. Just a nice stay. Thanks

Need to tighten up door hardware, toilet seats, lamp shades etc. no big deal just things that make the place feel like mgt cares.

Staff was warm and friendly from the moment we stepped into the lobby. We were greeted with smiles and a hello at every interaction. There were many varied breakfast options. The hot food stayed hot and the cold food stayed cold. There was always someone keeping items filled. The room and the pool area was very clean. Overall, a great stay and I would definitely consider The Hampton Inn again.

Shouldn't I have received a print copy of my bill?

The rooms were clean, comfortable and had all that I needed including a microwave and refrigerator.

Basketball tournament in Hartford and college aged kids coming through the hallways at 4:00 a.m. and treating it like they were are home and no other guests were staying at the hotel.

Free Hot Buffet breakfast Free Coffee Available 24 hours, in lobby Free parking Convenient electric outlet by bed (with USB charger) Great Staff Heavenly beds (clean) Complimentary items (razors, toothbrush, etc. as needed) Close to many restaurants (Buffalo Wild Wings, Red Lobster, Pizza hut, Chinese, Thai Food, Dunkin Donuts, Subway, pizza, etc.) Best value/price

Distance from Mystic Area (personal choice to stay here due to low price)